Legal information

 

1. The site CLAY212.COM

The site CLAY212.COM is designed and managed by the company MTIB SARL.

MTIB SARL (CLAY212)
Headquarters: 32 BD SEBASTOPOL PARIS 75004 – France
Phone: +33 (0)1 84 80 82 70

MTIB is a company with a capital of €30,000, registered with the Trade and Companies Register (RCS) of PARIS under registration number 953 649 498
VAT number: FR48953649498

 

2. Terms of use

The site CLAY212.COM is intended for personal use only.

No commercial use can be made of any part of the content of CLAY212.COM.

The elements contained on the sites of the CLAY212.COM domain remain the property of the company MTIB SARL even once downloaded.

We remind you that various information can be accessed on CLAY212.COM or through this site. Therefore, it is the responsibility of parents to check the information that children consult and, if necessary, to limit access to CLAY212.COM.

CLAY212.COM may contain links to other sites managed by third parties. MTIB SARL declines all responsibility for the content of third-party sites and for any physical or moral damage they may cause. The provision of links does not entail any obligation for MTIB SARL, which has no means of controlling third-party sites.

The user guarantees that they will not use CLAY212.COM or the services offered for illegal purposes and agrees to comply with the national and international laws and regulations in force.

The user will be solely responsible for any damages they cause to MTIB SARL or to third parties due to improper use of CLAY212.COM and the services offered. In case of violation by the user of their legal and contractual obligations, MTIB SARL reserves the right to take legal action to stop the violation in question and obtain compensation.

 

3. Personal Data Protection Policy

MTIB attaches the greatest importance and care to the protection of your personal data. Respecting the confidentiality of this data is part of a framework of trust, structured around the values of loyalty, integrity, and transparency. Below you will find our entire Personal Data Protection Policy, which sets out our practices regarding the processing and protection of your data, as well as the rights you have concerning your personal data.

If you have any questions about your personal data, please contact us at the following address: business@CLAY212.COM

 

3.1 Who are we ?

The company MTIB SARL with a capital of €30,000, whose headquarters is located at 32 Bd de Sébastopol, 75004 Paris, registered with the Paris trade and companies register under RCS number 953 649 498, is the data controller for the data processed through the website https://www.CLAY212.COM (hereinafter referred to as "the Site").

 

3.2 What is personal data ?

"Personal data" refers to any information that can directly (e.g., your name and surname) or indirectly (e.g., via a phone number, web login identifier) identify you.

 

3.3 What personal data do we collect and how do we use it ?

Below you will find the following information:

  • The purposes for which your personal data may be collected, i.e., the main objective requiring the processing of your personal data, and the associated uses of your data.
  • The personal data we collect to carry out our processing;
  • The legal bases on which the processing of your personal data is based, i.e., the basis that authorizes us to process your data;
  • The retention period of your personal data in our systems.

 

3.3.1 Creating and managing your account (individual or professional) on our site

Purposes for which your personal data may be provided or collected:

  • Allow you to create and manage your customer account.
  • Process your order.
  • Allow you to update your contact details and manage your delivery addresses.
  • Allow you to manage your subscription preferences.
  • Improve customer knowledge through reports and statistics to send you communications tailored to your preferences and interests.
  • Conduct studies and statistics.
  • Allow you to order and use your gift vouchers.
  • Allow you to add items to your Wishlist.
  • Allow you to manage your login details and password.

What personal data can we process ?

  • Title, name, first name
  • Phone number
  • Email address
  • Date of birth
  • Password
  • Professional or individual status
  • Data related to the approval or rejection of commercial solicitation and subscription preferences
  • Preferred brands
  • Account creation date
  • Payment methods
  • Delivery address and additional information for the delivery person
  • Billing address
  • Order and return history
  • Country of residence

For creating a professional account:

  • SIRET number
  • Profession
  • Business name
  • Assignment of an MTIB advisor
  • Contact information (title, name, first name, phone number, email address, password)

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Your consent (to send you commercial communications)
  • Legitimate interest of the company MTIB (to improve our customer knowledge and conduct statistics)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.2 Managing your quote requests (professional service)

  • Manage quote requests.
  • Conduct studies and statistics.
  • Send you our commercial communications.

What personal data can we process ?

  • Title, name, first name
  • Company
  • SIRET/SIREN number
  • Profession
  • Phone number
  • Email address
  • Postal address
  • Country of residence
  • Your message to the professional service
  • Data related to the approval or refusal of commercial prospecting
  • Your exchanges with our professional service
  • Products concerned by the quote request

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Your consent (to send you commercial communications)
  • Legitimate interest of the company MTIB (to improve our customer knowledge and conduct statistics)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.3 Managing and tracking orders placed on our site

Purposes for which your personal data may be provided or collected:

  • Allow you to place your order.
  • Allow you to update your contact details and manage your delivery addresses.
  • Process your order and ensure its tracking and completion (if you have placed products in your shopping cart without finalizing the order and making the payment), as well as the delivery of the product to the indicated address.
  • Manage product returns.
  • Manage any contact you have with us regarding your order.
  • Provide your invoices (upon request to customer service).

What personal data can we process ?

  • Title, name, first name
  • Professional or individual status
  • Email address
  • Order number
  • Order amount
  • Details of purchased items: Brand, purchase date, model, price
  • Purchase history
  • Order date
  • Order status
  • Postal delivery address and additional information for the delivery person (address, postal code, city, country of residence). We may also use your address registered in your account to offer you delivery to the nearest collection point to your home.
  • Phone number
  • Billing address
  • Country of residence
  • Data related to product returns (reason for return)

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Your consent (to send you commercial communications related to the products placed in your shopping cart and for which the order has not been finalized)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.4 Allowing you to offer a gift voucher

Allow you to create your account to order and use your gift voucher.

What personal data can we process ?

  • Amount of the gift voucher
  • Name and first name of the gift voucher issuer
  • Email address of the gift voucher issuer
  • Name and first name of the gift voucher recipient
  • Email address of the gift voucher recipient
  • Message to the gift voucher recipient
  • Data necessary for creating your customer account

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Your consent (to send you commercial communications)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.5 Managing the payment of your order and ensuring the use of the various payment methods available on the site

Purposes for which your personal data may be provided or collected:

It is specified that payment information (credit card number/PayPal information/bank details) is not collected by us but directly by our payment service providers.

What personal data can we process ?

  • Bank details (cardholder, card number, expiry date, cryptogram)
  • Payment methods (credit card, gift voucher, PayPal account, payment in 3 installments without fees, check, transfer, Sofort)

On what legal basis is the processing of your personal data based ?

Performance of a contract

How long do we keep your personal data ?*1

Payment data for regulatory treatments related to AML/FT is kept for a legal duration of 5 years.

 

3.3.6 Managing newsletter subscription (individual or professional) on our site

Purposes for which your personal data may be provided or collected:

  • Send you our newsletters
  • Allow you to manage your subscription preferences
  • Improve customer knowledge through reports and statistics to send you commercial communications tailored to your preferences and interests.
  • Conduct studies and statistics

What personal data can we process ?

  • Email address
  • Data related to the approval or rejection of commercial solicitation and subscription preferences

For the PRO newsletter:

  • Profession
  • Data related to the approval or rejection of commercial solicitation and subscription preferences
  • Email address
  • Title, name, first name
  • Company
  • Phone number
  • Postal address
  • Country of residence

On what legal basis is the processing of your personal data based ?

  • Your consent
  • Legitimate interest of the company MTIB (to improve our customer knowledge)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.7 Making Commercial Offers on Our Site

Purposes for which your personal data may be provided or collected:

  • Send you commercial communications by email or through animations/displays on our Sites that can be tailored to your profile and preferences.
  • Organize contests and lotteries.

What personal data can we process ?

  • Title, name, first name
  • Email address
  • Data related to the approval or refusal of commercial prospecting
  • Data related to the organization and handling of contests, lotteries, and any promotional operation (participation date, responses provided, nature of prizes offered, etc.)
  • Data related to your preferences (brands, interests)

On what legal basis is the processing of your personal data based ?

  • Your consent
  • Legitimate interest of the company MTIB (to send commercial communications to existing customers*3)

*3 Although we will be disappointed to see you go, we remind you that you can object at any time to receiving commercial communications by clicking on the unsubscribe link at the bottom of our emails, or by referring to the section "What are your rights and how to exercise them?"

  • Execution of a contract (for participation in contests and lotteries)

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.8 Targeted Advertising on Our Site

Purposes for which your personal data may be provided or collected:

Display/send you personalized offers tailored to your preferences, needs, and interests.

What personal data can we process ?

  • Browsing and analysis cookies
  • Email address
  • Purchase history
  • Brand preference

On what legal basis is the processing of your personal data based ?

Your Consent*

*You can object to targeted advertising by setting your cookie preferences to manage cookies related to targeted advertising from our cookie management center. We remind you that refusing targeted advertising only means that you will no longer receive ads specifically targeted at you. This will not prevent the display or receipt of other types of non-targeted advertising.

How long do we keep your personal data ?*1

For cookies: 13 months after the cookies are set

For the email address: 3 years

 

3.3.9 Tracking Customer Relations with Our Customer Service

Purposes for which your personal data may be provided or collected:

  • Manage your phone exchanges with our customer service
  • Manage exchanges via our private messaging on social networks
  • Manage exchanges by email
  • Handle any complaints
  • Provide any information about our Site, items, and orders
  • Manage online exchanges with our Personal Advisors

What personal data can we process ?

  • Title, name, first name
  • Phone number
  • Email address
  • Personal data related to the management and tracking of orders
  • Special or professional status
  • Complaint reason
  • Order number and content
  • Order status
  • Your message to our customer service
  • Account creation date
  • Complaint history (dates and exchanges with our customer service)
  • Order history

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Consent (for recording your phone exchanges with our customer service)

How long do we keep your personal data ?*1

Client: 3 years after the last email/sms*2 activity, or e-commerce activity

Prospect: 3 years after the last email/sms*2 activity

Duration of recorded calls: 3 months

Duration of email exchanges with our customer service: 24 months

 

3.3.10 Managing Your After-Sales Service Requests

What personal data can we process ?

  • Company (for the PRO service)
  • Last name, first name
  • Personal data related to the management and tracking of orders
  • Postal address
  • Country of residence
  • Email address
  • Phone number
  • Request reason
  • Product concerned
  • Your message to our customer service

On what legal basis is the processing of your personal data based ?

  • Performance of a contract
  • Consent (for recording your phone exchanges with our customer service)

How long do we keep your personal data ?*1

Client: 3 years after the last email/sms*2 activity, or e-commerce activity

Prospect: 3 years after the last email/sms*2 activity

Duration of recorded calls: 3 months

Duration of email exchanges with our customer service: 24 months

 

3.3.11 Improving the Customer Experience on Our Site

Purposes for which your personal data may be provided or collected:

  • Measure the quality of our services
  • Offer you the opportunity to give your opinion on the products ordered
  • Control, improve our Site and offer you personalized offers and services
  • Record some phone exchanges with our customer advisors to improve our service
  • Manage your participation in our satisfaction surveys

What personal data can we process ?

  • Title, name, first name
  • Email address
  • Order number
  • Product rating and review
  • Data related to the location (IP address of the computer connecting to the site) to redirect you to the website of your country
  • Customer review (your reviews of products purchased on our Site can be published on our Site if you give us your prior consent)
  • History of conversations with customer service
  • Browsing data (performance cookies)

On what legal basis is the processing of your personal data based ?

  • Legitimate interest of the company MTIB
  • Consent (for recording your exchanges with our customer service)

How long do we keep your personal data ?*1

Client: 3 years after the last email/sms*2 activity, or e-commerce activity

Prospect: 3 years after the last email/sms*2 activity

Duration of recorded calls: 3 months

Duration of email exchanges with our customer service: 24 months

Duration of satisfaction surveys: 24 months

Cookies: 13 months after they are set

 

3.3.12 Improving Customer Knowledge

Purposes for which your personal data may be provided or collected:

  • Conduct aggregate statistical studies, reporting, customer segmentation, and performance indicators
  • Enrich your profile with data related to your internet browsing (cookies, browsing data, audience measurement, etc.)
  • Conduct email behavior analyses (openings, clicks)
  • Enrich your profile with account information if you make a purchase

What personal data can we process ?

  • Title, name, first name
  • Postal address
  • Email address
  • Phone number
  • Account creation date
  • Date of birth
  • Country of residence
  • Language
  • Orders dates
  • Number of orders
  • Purchase frequency
  • Products ordered
  • Brand ordered
  • Order amount
  • Browsing data (browsing and performance cookies)
  • Email usage data (send date, email opening, click)

On what legal basis is the processing of your personal data based ?

Legitimate interest of the company MTIB

How long do we keep your personal data ?*1

Personal data is kept for 3 years.

 

3.3.13 Managing Rights on Our Site

Purposes for which your personal data may be provided or collected:

  • Handle any requests for information, deletion, correction of your data, access to your data, opposition or limitation of processing your data, and any requests for data portability
  • Manage your requests for cancellation and opposition to commercial prospecting, to our newsletters

What personal data can we process ?

  • Title, name, first name
  • Phone number
  • Email address
  • Your message to customer service
  • Date of birth
  • Data for account management
  • Data related to the approval or refusal of commercial prospecting and contact preferences
  • Preferred brands
  • Account creation date
  • Payment methods
  • Shipping address
  • Billing address
  • Order and return history
  • Country of residence
  • Postal address
  • Your exchanges with our customer service

On what legal basis is the processing of your personal data based ?

Legal obligation

How long do we keep your personal data ?*1

3 years from the final response to the request

 

3.3.14 Fraud and Unpaid Debt Prevention and Management on Our Site

Purposes for which your personal data may be provided or collected:

  • Ensure the security of our site
  • Protect transactions against fraud. To this end, we use an internal fraud management solution as well as a solution provided by a third-party provider to detect any fraud and ensure that the payment will be made by you or any person you have authorized for this purpose
  • What personal data can we process ?
  • Cardholder name
  • Bank card number
  • Transaction IP
  • Cart contents
  • Shipping address
  • Phone number
  • Purchase history

On what legal basis is the processing of your personal data based ?

Legitimate interest of the company MTIB

How long do we keep your personal data ?*1

Data is kept by our payment provider for the duration necessary to fulfill this purpose

 

3.3.15 Use of Social Media Generated Content

Purposes for which your personal data may be provided or collected:

  • Public usernames and information
  • Information transmitted via private messages to our site
  • Content of social media posts

On what legal basis is the processing of your personal data based ?

Legitimate interest of the company MTIB

 

3.3.16 Online Navigation and Cookies on Our Site

Purposes for which your personal data may be provided or collected:

We use cookies or similar technologies (hereinafter "Cookies"*8) during your navigation on our sites to:

  • Facilitate your navigation
  • Understand how you interact with us
  • Offer you advertisements tailored to your browsing habits
  • Measure the audience on our sites

For more information on cookies and to manage the cookies we place, please consult our cookie management center.

*8 Les cookies sont des petits fichiers textes qui sont enregistrés sur votre appareil (ordinateur, tablette ou mobile) lorsque vous naviguez sur les sites Internet.

What personal data can we process ?

  • Legitimate interest of MTIB (for cookies necessary for navigation on our sites)
  • Consent (for all other cookies)

How long do we keep your personal data?

13 months after the cookies are placed

*1 Indépendamment du traitement de vos données à caractère personnel pendant la durée strictement nécessaire pour remplir la finalité correspondante comme indiquée ci-dessus, nous pouvons conserver certaines données à caractère personnel vous concernant pendant une durée plus longue pour satisfaire nos obligations légales (par exemple, nous devons conserver les factures pendant 10 ans). Par ailleurs, certaines de vos données à caractère personnel pourront occasionnellement être conservées plus longtemps si lesdites données sont nécessaires pour l’exercice de droits en justice, ou pendant le temps duquel toute responsabilité pourrait être engagée suite au traitement, en exécution de la réglementation en vigueur. Dans ce cas, les données seront sauvegardées et protégées avec un accès restreint. Il sera procédé à la suppression desdites données une fois que les éventuelles actions de chaque cas seront prescrites ou lorsque le délai de conservation légale de certaines données sera épuisé.

*2 L’activité mail ou sms signifie la non-réponse à une sollicitation par mail ou par sms, c’est-à-dire, le fait de ne pas cliquer sur un lien hypertexte contenu dans un mail ou un sms.

 

3.4 How Do We Collect or Receive Your Personal Data?

Your personal data may be collected:

  • Directly from you when you complete our collection forms or surveys on our site.
  • Indirectly, via browsing data on your devices (e.g., using cookies to understand your navigation on our site) and on pages dedicated to MTIB on social media.

When we collect personal data directly from you, we indicate the mandatory fields, as these are the data we need to provide the requested service or to allow you to access a feature. If you do not wish to provide this information, it may impact our ability to offer you the requested products and services or your ability to access all features of our site.

 

3.5 Who Are the Recipients of Your Data?

MTIB and the various authorized departments within the company contributing to each purpose detailed above may have access to all or part of your personal data, including:

  • Authorized personnel within the IT Department
  • Authorized personnel within the Marketing Department
  • Authorized personnel within Customer Service
  • Sales and logistics teams
  • Authorized personnel within the Legal Department

Your personal data may be transmitted to service providers engaged by MTIB to provide services for the purposes mentioned above, such as:

  • Hosting providers for storing your data, maintenance, and technical support
  • Providers ensuring the management and security of payments on our site
  • Delivery service providers for products or services you order (e.g., delivery or postal services)
  • Customer relationship management providers
  • Providers for analytics and segmentation, web analytics, marketing and commercial studies, and personalized advertising campaigns
  • Authorized services of MTIB's technical and financial providers

Our providers are selected based on their expertise in data security and confidentiality and must comply with data protection regulations applicable to data processors. We ensure that these providers maintain an adequate level of security for your data through contracts and provide them only with the information necessary to perform their services.

We may communicate personal data (e.g., your email address) or certain non-identifiable data (e.g., sociodemographic data, purchasing profile, cookies, or technical identifiers) to third parties for targeted advertising on third-party sites. The legal basis for this data processing is MTIB's legitimate interest. In this context, your data is processed by the third party acting as the Data Controller, subject to their terms and privacy policy. The third party must ensure they have obtained your consent for such commercial communications. We recommend reviewing the third parties' privacy policies before consenting to data sharing.

We may also communicate personal data (e.g., email address, country) or certain non-identifiable data (cookies) to social media platforms to send you personalized ads. These data help establish a match to recognize you as an MTIB customer and send personalized or interest-based ads. The legal basis for this data processing is MTIB's legitimate interest. You can refuse targeted advertising via your social media account settings.

Other potential recipients include:

  • Police and judicial authorities in the event of a legal request
  • Potential buyers in case of a business or asset transfer, acting as the new Data Controller

 

3.6 Automated Individual Decision-Making

Personal data collected on our site may be processed automatically to secure transactions against fraud and malfeasance, ensuring optimal service quality and payment security. We use an internal solution with an algorithm to determine the fraud risk level associated with each order. This processing may involve human intervention for the final decision.

 

3.7 Profiling

When we send communications or display personalized content based on your interests and preferences, we may use analysis techniques called "profiling." This involves automated processing of personal data to evaluate personal aspects (e.g., economic situation, preferences, interests). We use the data mentioned above (e.g., age, purchase history, browsing) to analyze and predict your preferences and interests, offering products we believe may interest you.

You have the right to object to profiling under certain circumstances. Please refer to "What Are Your Rights and How to Exercise Them?"

You can unsubscribe from the Newsletter at any time and at no cost.

 

3.8 Social Media

MTIB is present on various social media platforms like Facebook, Twitter, Pinterest, Instagram, YouTube, and LinkedIn.

Information related to your navigation (e.g., visited pages, viewed products) is captured by social media platforms for their own advertising purposes via cookies placed during your navigation. This processing is based on your consent when accepting cookies. You can withdraw your consent by adjusting your browser settings or using our cookie management tool.

We may collect personal data linked to your activity on our social media pages for our own purposes, including statistical analysis and personalized advertising to enhance our commercial relationship and advertisements. However, we will never post content on your Facebook profile. Data processing from MTIB social media pages is governed by this Privacy Policy, whereas social media platforms have their own data protection policies, which we recommend reviewing.

Please exercise caution when sharing personal information on social media. We disclaim liability if you post personal data on our social media pages.

 

3.9 Where Are Your Personal Data Stored?

Your personal data is hosted on servers of a service provider located in France. Occasionally, data may be transferred to providers outside the EU with different protection levels. In such cases, we use European Commission's standard contractual clauses to ensure equivalent protection.

 

3.10 What Are Your Rights and How to Exercise Them?

1. Right to Information

Obtain clear, comprehensible, and easily accessible information on data processing and rights.

2. Right to Access

Request information on whether we hold your data and obtain a copy.

3. Right to Rectification

Request correction of inaccurate or incomplete data.

4. Right to Erasure ("Right to be Forgotten")

Request deletion of data in certain cases.

5. Right to Object to Marketing and Profiling

Unsubscribe from commercial offers and object to profiling.

6. Right to Withdraw Consent

Withdraw consent for future data processing based on consent.

7. Right to Restriction

Direct data handling after your death.

How to Exercise Your Rights?

To exercise your rights, email us at business@CLAY212.COM specifying your request.

8. Right to Configure or Disable Cookies

Configure or delete cookies via our cookie management center or browser settings:

  • [Google Chrome](https://support.google.com/chrome/answer/95647?hl=fr)
  • [Mozilla Firefox](https://support.mozilla.org/fr/kb/activer-desactiver-cookies)
  • [Internet Explorer](http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies)
  • [Safari](http://safari.helpmax.net/fr/securite-et-confidentialite/gestion-des-cookies)

Your Choices
Modify subscription preferences and communication methods in your account settings.

Changes to Our Privacy Policy
We may occasionally update this policy to comply with regulatory, legal, editorial, or technical changes. Regularly review this page for updates.

 

4. Disclaimer

The User acknowledges that the use of CLAY212.COM is at their own risk. The site is provided "as is" without warranties. MTIB SARL is not responsible for any direct, indirect, or incidental damages from the use or operation of CLAY212.COM.

 

5. Intellectual Property

CLAY212.COM and all intellectual property rights related to its design, content, text, graphics, music, sound, selection, and arrangement belong to MTIB SARL or its licensors. Unauthorized reproduction or representation is prohibited and constitutes an infringement.

 

6. Disputes

Any breach of these rules will result in legal action in Paris courts against violators.